Refund & Cancellation Policy

Placement of Order
Training course registrations will not be confirmed until registration is complete and billing information is received in full. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit card or bank account used to place your order.

All bank charges to be borne by payer. Please ensure that Pace Up Sdn Bhd receives the full invoice amount.


Pricing, Availability and Refund Policy
Whilst we try and ensure that all process, details, descriptions, prices and availability which appear on this website are accurate, errors may occur. If we discover an error in the price or payment of any goods which you have ordered we will inform you on this as soon as possible and give you the option of reconfirming your order or cancelling it. If you choose to cancel your order, we will refund in full if you have already paid for the course.


Course / Event’s Reschedule
Pace Up Sdn Bhd reserves the right to cancel any training course due to insufficient enrolment. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees. We are not responsible for any expenses incurred by the customer if a training course is cancelled. If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.  No shows and cancellations not made within the specified cancellation period will incur the full cost of registration. In order to cancel or reschedule a confirmed training please submit an email request to


Pace Up refund policy as below as for your reference: –

  1. We do not give refunds for cancellations. However, you may substitute participant(s) at any time.
  2. If we receive cancellations in writing more than (7) days before the training course, you will receive a 100% credit to be used for another training course.
  3. Cancellation received less than (7) days before the training course will be charged at 100%.
  4. We shall assume no liability whatsoever in the event this training course is cancelled, rescheduled or postponed.